Privacy Policy

Effective Date: June 6th, 2024.

Cyphlens LLC (“Cyphlens”, “we”, or “us”) is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information collected through our web-based application, mobile applications and website (collectively, our “Service”), as well as your choices regarding the collection and use of information.

This Privacy Policy describes what information Cyphlens may collect, use, and share. By using any of our Services, you consent to the collection, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize Cyphlens to apply the terms of this Privacy Policy in the United States and in any other country where Cyphlens operates.

If you have any questions or comments about this Privacy Policy, please contact us at info@cyphlens.com.

Information We Collect
1. Information Collected Upon Registration. When you create or reconfigure an account with Cyphlens, you provide some personal information, including, but not limited to name and email address. Additional residential and/or business information such as address, state and zip code may also be collected. Some of this information, for example, your name and username, may be listed on our Services, including on your profile page and in search results. Some Services, such as search and viewing public user profiles, may not require registration.
2. Account Information. This includes at least your username, and email address.
3. Network Performance & Usage Information. This tells us how you use our network, our products and our services, and how well our equipment and network is performing;
4. Geolocation. We may collect your location through GPS, Wi-Fi, or wireless network triangulation to provide our Service and further secure your account. We may use geolocation data to build a history of occurrences of observed events to bring the most relevant information to you.
5. Cookies. Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching for user profiles. A cookie is a small data file that is transferred to your computer's hard disk. Cyphlens may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.
6. Log Data. Our servers may automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We may receive Log Data when you interact with our Services, for example, when you visit our website(s), use our apps, sign into our Services, interact with our email notifications, use your Cyphlens account to authenticate to a third-party website or application, or visit a third-party website that includes a Cyphlens button or widget. Cyphlens uses Log Data to provide our Services and to measure, customize, and improve them. If not already done earlier, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months.
7. Third-Parties. Cyphlens may use a variety of third-party services to help provide our Services, such as hosting our website(s), and to help us understanding the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.
How We Use Your Information
1. Providing Services and Improving Customer Experience. We use your information to provide and improve our Services and customer experience.
2. Network Integrity and Security. We use your information to address network integrity and security issues.
3. Research and Analysis. We conduct research and analysis to maintain, protect, develop, and improve our network.
4. Service Updates, Offers and Promotions. We may let you know about service updates, offers, and promotions.
5. External Marketing & Analytics Reports. We create external marketing and analytics reports using your information.
6. Preventing Violations. We assist in the prevention and investigation of violations of our Terms of Use or Acceptable Use Policies.
Sharing Your Personal Information
1. Companies and Entities We Share With. We may share your personal information with companies and entities that help us:
  1. Comply with court orders and other legal processes;
  2. Assist with identity verification and prevent fraud and identity theft;
  3. Enforce our agreements and property rights;
  4. Obtain payment for products and services, including the transfer or sale of delinquent accounts to third parties for collection.
Personal and Anonymous & Aggregate Information
1. Personal Identifiable Information (PII). PII is information which, when used alone or with other relevant data, can identify or reasonably be used to identify an individual Customer or User.
2. Anonymous Information. This is information which cannot be used to identify and cannot reasonably be used to identify an individual Customer or User.
3. Aggregate Information. Aggregate Information is information about groups or categories of Customers or Users which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
4. Use of Information. We use this information for research, data analysis, and marketing activities.
Our privacy Commitments
1. No Sale of Personal Information. We do not sell your Personal Information to anyone for any purpose.
2. Retention of Personal Information. We keep your Personal Information in our records for as long as you use our Services or until it is no longer needed for business, tax, or legal purposes.
3. Security Measures. We keep your information secure by using encryption, state-of-the-art security controls, and by following industry security best practices.
Modifying Your Personal Information
1. Access and Modification. If you are a registered user of our Services, we may provide you with the tools and account settings necessary to access or modify the personal information associated with your account and provided by you.
2. Deleting Your Account. You may delete your account permanently via the settings page of our application installed on your mobile device. Just deleting our application from your mobile device will NOT delete your account. By deleting your account, you acknowledge that you will lose access to all of your documents, messages, photos, and data secured by our Services with no way to recover them.
Children's Privacy
1. Policy for Children. We do not knowingly collect personal identifiable information from anyone under the age of 13 unless authorized or with the knowledge of a parent or guardian.
Your Choices & Controls
1. Marketing & Analytics Reports. You may control whether or not your anonymous information is used in our External Marketing & Analytics Reports.
2. Marketing Communications. You may choose whether or not to receive marketing calls, emails, or text messages from us.
3. Customer Proprietary Network Information (CPNI). You may have a choice on how we use your Customer Proprietary Network Information.

Customers who wish to request further information about our compliance with these requirements or have questions or concerns about our privacy practices and policies may contact us at: info@cyphlens.com.