Privacy Policy

This is the first version of Cyphlens Privacy Policy and is effective as of July 18th, 2019. Cyphlens LLC (“Cyphlens”, “we”, or “us”) is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through our web based application and/or our mobile application and/or our website (collectively, our “Service”), as well as your choices regarding the collection and use of information.

This Privacy Policy describes what information Cyphlens may collect, use and share. When using any of our Services, you consent to the collection, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country you reside in or supply information from, you authorize Cyphlens to apply the terms of this Privacy Policy in the United States and in any other country where Cyphlens operates.

If you have any questions or comments about this Privacy Policy, please contact us at info@cyphlens.com.

Some of the information we collect:

• Information Collected Upon Registration. When you create or reconfigure an account with Cyphlens, you provide some personal information, including, but not limited to name and email address.  Further, residential and/or business information including address, state, zip code, etc. may be collected. Some of this information, for example, your name and username, may be listed on our Services, including on your profile page and in search results. Some Services, such as search, public user profiles and viewing lists, may not require registration.

• Account Information. This includes at least your user name, and e-mail address;

• Network Performance & Usage Information. This tells us how you use our network, our products and our services, and how well our equipment and network is performing;

• Geolocation. We may collect your location through GPS, Wi-Fi, or wireless network triangulation in order to obtain your location for the purposes of providing our Service and further secure your account. We may use geolocation data to build a history of occurrences of observed events that are the intent of Cyphlens, in order to bring the most relevant information to you.

• Cookies. Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching for user profiles. A cookie is a small data file that is transferred to your computer's hard disk. Cyphlens may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Most Internet browsers automatically accept cookies. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.

• Log Data. Our servers may automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We may receive Log Data when you interact with our Services, for example, when you visit our website(s) or use our apps or otherwise sign into our Services, interact with our email notifications, use your Cyphlens account to authenticate to a third-party website or application, or visit a third-party website that includes a Cyphlens button or widget. Cyphlens uses Log Data to provide our Services and to measure, customize, and improve them. If not already done earlier, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months.

• Third-Parties. Cyphlens may use a variety of third-party services to help provide our Services, such as hosting our website(s), and to help us understanding the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

Some of the ways we use your information:

• Provide services and improve your customer experience;

• Address network integrity and security issues;

• Do research and analysis to maintain, protect, develop and improve our network;

• Let you know about service updates, offers and promotions;

• Create external marketing & analytics reports;

• Assist in the prevention and investigation violations of our Terms of Use or Acceptable Use Policies.

Some examples of who we share your Personal Information with:

• Companies and entities that help us to:

  • Comply with court orders and other legal processes;

  • Assist with identity verification and prevent fraud and identity theft;

  • Enforce our agreements and property rights;

  • Obtain payment for products and services including the transfer or sale of delinquent accounts to third parties for collection.

Details on Personal and Anonymous & Aggregate Information

• What is Personal Identifiable Information? It is information which, when used alone or with other relevant data, can identify or can reasonably be used to identify an individual Customer or User.

• What is Anonymous Information? This is information which cannot be used to identify and cannot reasonably be used to identify an individual Customer or User.

• What is Aggregate Information? It is information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.

• How do we use this information? We use this information for a number of activities comprising research, data analysis and marketing.

Our privacy Commitments

• We do not sell your Personal Information to anyone for any purpose.

• We keep your Personal Information in our records for as long as you use our Services, or until it is no longer needed for business, tax, or legal purposes.

• We keep your information secure by using encryption, state-of-the-art security controls and by following industry security best practices.

Modifying Your Personal Information

• If you are a registered user of our Services, we may provide you with the tools and account settings necessary to access or modify the personal information associated with your account and provided by you.

• You may delete your account permanently via the settings page of our application installed on your mobile device. Just deleting our application from your mobile device will NOT delete your account. By deleting your account you acknowledge that you will lose access to all of your documents, messages, photos and data secured by our Services, with no way to recover them.

Our Online Privacy Policy for Children

• We do not knowingly collect personal identifiable information from anyone under the age of 13, unless authorized or with the knowledge of a parent or guardian.

Your Choices & Controls

• You may control whether or not your anonymous information is used in our External Marketing & Analytics Reports.

• You may choose whether or not to receive marketing calls, e-mails, or text messages from us.

• You may have a choice on how we use your Customer Proprietary Network Information.

Customers who wish to request further information about our compliance with these requirements, or have questions or concerns about our privacy practices and policies may contact us at: info@cyphlens.com.